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Helen Pool, BACP

Experienced mental health professional

Provides online counseling through BetterHelp

At a glance

Helen is an experienced, licensed Mental Health Professional who specializes in affordable online therapy offered through our partner, BetterHelp.

4.7 stars
Clients are very satisfied with Helen. View 6 reviews
Great news, Helen is accepting new clients!
She is normally fully-booked.
Offers Telehealth visits
Licensed in United Kingdom
Accepts worldwide clients

Recent reviews

Excellent therapist and lovely person, has helped me a lot

Reviewed February 2025

You’ve been amazing and wonderful.

Reviewed January 2024

More about Helen

  • 8 years' experience
  • Female
  • BACP

If you've found your way here, chances are something isn't working — and part of you knows it. Maybe you feel stuck in the same patterns, struggling in relationships, carrying weight you can't quite name, or simply exhausted by the gap between who you are and who you know you could be. Whatever brought you here, you don't have to figure it out alone.

I understand that from the inside. Before I became a therapist, I spent years people-pleasing my way through life, driven by a deep fear of rejection and abandonment rooted in childhood trauma. That showed up as low self-worth, toxic relationships, and self-destructive patterns I couldn't seem to break. That journey — and the work I did to find my way through it — is the foundation of everything I bring to my clients. I won't pretend I have all the answers, but I can honestly say: I get it.

I've been practising for 8 years, working with clients across the world on issues including anxiety, trauma, relationships, self-esteem, family dynamics, and life transitions. My background is integrative and holistic — I draw on psychodynamic therapy, CBT, hypnotherapy, mindfulness, and person-centred approaches, tailoring everything to *you* rather than applying a one-size-fits-all method.

I believe our patterns hold the truth to what causes us pain — and that awareness is the gateway to real change. Together we'll explore what's underneath, at a pace that feels safe, with honesty and compassion.

My style is warm, open, and gently challenging. I'll never tell you what to do — but I will help you find the clarity, trust, and inner resource that's already in you.

I hold a Postgraduate Diploma from Leeds Beckett University, a Diploma in Hypnotherapy, and am a registered member of the BACP and NCPS. I previously worked as an Engineer and Project Manager, so I understand the specific pressures of professional life and workplace stress firsthand.

I work with adults and young people aged 11 and up, via video, phone, live chat, and messaging.

Specialties

Stress Anxiety Relationship issues Family conflicts Self-esteem Coaching Addictions Trauma and abuse Grief Intimacy-related issues Parenting issues Anger management Career difficulties Coping with life changes Abandonment Attachment issues Avoidant personality Blended family issues Codependency Commitment issues Communication problems Control issues Dependent personality Dissociation Divorce and separation Domestic violence Drug and alcohol addiction Emptiness Family problems Fatherhood issues Forgiveness Guilt and shame Infidelity Isolation / loneliness Jealousy Life purpose Men's issues Midlife crisis Obsessions, compulsions, and OCD Post-traumatic stress Self-love Sex addiction Sexual dysfunction Sexuality Women's issues Workplace issues Young adult issues

Treatment Approaches

  • Attachment-Based Therapy
  • Client-Centered Therapy
  • Cognitive Behavioral Therapy (CBT)
  • Emotionally-Focused Therapy (EFT)
  • Existential Therapy
  • Hypnotherapy
  • Mindfulness Therapy
  • Psychodynamic Therapy
  • Solution-Focused Therapy

Licenses

  • BACP · United Kingdom · 389680 · Renews February 2027

About online counseling

Affordable.
Pay a low flat fee.
Convenient.
Do it at your own time and at your own pace. Communicate whenever you feel it's needed.
Available now.
There is no waiting list and no calls to make. Simply fill out a short questionnaire and send your first message.

Online counseling, sometimes called teletherapy, refers to talk therapy delivered remotely through digital platforms, such as video calls, phone calls, or chat. It can be a great option for people who face barriers to traditional face-to-face therapy, such as those living in remote areas, individuals with mobility issues, or people with busy schedules that make it difficult to attend in-person sessions.

Teletherapy also offers greater convenience and flexibility, allowing clients to access care from the comfort of their homes. Research shows that the treatment outcomes with online counseling are often just as effective as with traditional therapy, providing a viable alternative for individuals seeking mental health support.

Reviews for Helen Pool

All reviews have been submitted by clients after seeing the provider.

Overall rating:

4.7

6 reviews

5
4
3
2
1

Clients mention: Understanding Great Recommend Thank you Amazing Caring Excellent Grateful Helped Helpful

Excellent therapist and lovely person, has helped me a lot

Reviewed February 2025

You’ve been amazing and wonderful.

Reviewed January 2024

I love working with Helen. Been with a lot of therapists before her and I feel she has a great understanding into the humans mind and soul and she gets me more than any other therapist I’ve ever worked with and I am glad that I ran into her. Do yourself a favor and work with her

Reviewed September 2023

I'm so happy to have found and worked with Helen for the past months, she was the perfect match for me! Helen is so caring, compassionate and kind and always understood my concerns and validated my feelings. She has been incredible in facilitating me to grow with the right amount of listening and input. I can wholeheartedly recommend Helen!! Thank you from the bottom of my heart - for everything xx

Reviewed March 2023

Helen is great, she is very understanding and empathic whilst also offering her expertise and advice on the situation. My perspective and outlook has changed dramatically in the couple months since Helen has been my therapist, I view situations differently and have a much better understanding of my feelings and myself. I'm very grateful for her help and can't recommend her enough - thank you Helen.

Reviewed December 2022

A very good listener. And I feel that she has been where I am now and that is comforting and helpful

Reviewed August 2022

How was your experience with Helen?

Frequently asked questions

Does Helen Pool offer telehealth visits?

Yes. Helen Pool works with clients by exchanging messages, chatting live, speaking over the phone, or video conferencing based on what works for the client at that particular time.

What language(s) does Helen Pool speak?

Helen Pool speaks English.

How many years of experience does Helen Pool have?

Helen Pool has 8 years of experience.

Where is Helen Pool licensed to practice?

Helen Pool is licensed to practice in the United Kingdom.

Does Helen Pool accept clients outside of the United Kingdom?

Yes, Helen Pool accepts clients outside of the United Kingdom.

Is online therapy as effective as in-person therapy?

Numerous studies support the effectiveness of online platforms in facilitating life changes. For instance, research published by JMIR Publications, conducted by teams from the University of Berkeley, UCSF, and SF General Hospital, found that "users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform."

What treatment approaches does Helen Pool offer?

Helen Pool offers clients Attachment-Based Therapy, Client-Centered Therapy, Cognitive Behavioral Therapy (CBT), Emotionally-Focused Therapy (EFT), Existential Therapy, Hypnotherapy, Mindfulness Therapy, Psychodynamic Therapy, and Solution-Focused Therapy.

How can I communicate with Helen Pool?

Helen Pool can be engaged in any one of four ways: (1) Exchanging messages, (2) chatting live, (3) speaking over the phone, or (4) video conferencing. You can use different ways at different times as you wish, based on your needs, availability, and convenience.

How do I get started with Helen Pool?

Just tap the BOOK NOW button or tap here: A new window will open and you'll be directed to a simple form that will help start the conversation.

Mental health conditions are real, common, and treatable.

And recovery is possible.

Messaging
Live Chat
Phone
Video

When you tap BOOK NOW a new window will open and you'll be directed to a simple form that will help start the conversation.